Great documentation is critical to the success of any IT team because it allows for consistent execution and process optimisation. Not having a clear and seamless documentation strategy for your SOPs or Knowledge Base could leave you and your business at risk of critical business issues including errors, delays and disgruntled customers.
Attendees will learn a how-to guide for making documentation seamless within IT Glue, including:
- How to prioritize SOPs that will drive efficiency gains in your organisation
- How to set a structure and standard to future-proof your SOPs and Knowledge Base
- How to write an SOP that will boost team performance
- How to build, share and ensure adoption of your SOPs and Knowledge Base