With integrations set up during the onboarding of IT Glue, and with the implementation of Network Glue, Devin quickly realized how powerful automated and structured documentation can be for an IT team.
“IT Glue is a multifaceted solution that integrates with multiple tools. Through IT Glue, our network is fully integrated with tools including VSA endpoint management, Jamf, Active Directory, Microsoft, Meraki and more,” said Devin. He added, “This enables us to have full visibility of all assets automatically in one single pane.”
Visby Medical was able to reap the full benefits of IT Glue by using relationships and integrations to streamline and automate IT documentation. Taking advantage of IT Glue as a relational database, Visby Medical can easily have shortcuts to everything that is related to each other like applications to vendors and configurations to contacts. In addition, it is possible to easily identify patterns in how things are linked. Visby Medical leverages various integrations such as Microsoft and Jamf for managed MacBooks, iPhones and iPads issued by the company. Visby also uses Meraki for network devices, on-prem AD users and security groups, all automatically documented and consolidated into IT Glue.
“In addition, with all of our devices being synced with VSA, our endpoint management solution, we can actively see who last logged in, the storage they have, the history of who had the asset and remote control into a device — all within IT Glue,” said Devin.
The Visby team also improved their offboarding process by being able to quickly identify all the assets of the departing employee and disconnect them right away. Similarly, their onboarding process is also more efficient now, since they can more easily add new contacts and manage user information.