IT Glue proved to be the documentation tool that Version2 needed to bring together the different IT infrastructures they manage. With IT Glue, Version2 was able to safely store and manage passwords, relate assets and documents between one another and quickly find any piece of information they need in a matter of seconds.
In addition to delivering them with structure, IT Glue also provided them with the flexibility to customize their own Flexible Asset to conduct vCIO tasks. Version2 created and customized a Flexible Asset to track a backlog of items to discuss with clients during quarterly business reviews.
This Flexible Asset enabled engineers that are on-site to track a backlog of items such as aging workstations, machines that needed upgrade or machines that are reaching end-of-life or end-of-support. This structured information helps the vCIO discuss the backlog and prioritize projects based on the priority and impact on the business.
In addition, Version2 leverages MyGlue to collaborate with their customers and create a two-way communication channel so their clients are empowered to view and use the documentation that they have already set up in IT Glue.
“With MyGlue, instead of having our customers ask for information or calling us if something happens, they have direct access to information such as vendor contacts, LAN, passwords and licenses,” said Craig Weber, Senior Engineer and Partner at Version2.
He added, “In addition, our customers can also maintain a list of their assets. Our manufacturing customers have the option of maintaining the warranty information and serial numbers of their equipment. This makes it easy for our customers to access information. Moreover, this enables us to have all our clients’ information up to date and easily accessible.”