Paul had considered different ways of addressing these issues. Enter IT Glue. “It was a new tool, but we’re always receptive to new tools that can help our business.” That IT Glue was integrated with Mirus’ PSA made it an easy decision.
“It was a bit like standing at the bottom of a mountain at first, but we spread the work out over a few months and we were able to get everything documented with just our techs taking a little bit of time when they could.”
“Our staff did not require too much training – you can tell the product is built with IT techs in mind.” Paul also has praise for the Partner Success team at IT Glue. “They were able to work with us the entire way and iron out any wrinkles in the process. It made us feel good, too, knowing that IT Glue was as committed to our success after the sale as they were before.”