ITque leverages documentation as a key source of transparency. When client information is documented in IT Glue, their team members are able to consistently operate at 100%, and clients can be offered visibility into what processes are taking place.
“With IT Glue, I could go and onboard a new 200 user client, put in all kinds of information and then if I get hit with the flu the next day, which actually happened, the techs could just follow up.”
Company: ITque Location: San Jose, CA Founded: 2011 Employees: 11 IT Glue Partner since: 2015
Reliable Solutions Group serves a diverse range of industries in Northeastern Ohio. For Reliable Solutions Group, the decision to get IT Glue was not so much about solving a pain point as it was about exploiting an opportunity.