IT Glue Helps Maintain the Growth Trajectory
IT Glue helped PNJ Technology Partners meet their unique needs.
“Having Glue in the name indicated the main purpose of this solution — to relate documents, passwords, configurations, and more. I immediately recognized that IT Glue made it easy to find all our information.” Brian Kowalski, Level 2 Technician
Out of the gate, PNJ saw the value of our smart documentation solution.
To automate everyday processes at a deeper level, PNJ leveraged IT Glue’s native integrations with their PSA and RMM tools, Autotask and Datto RMM. They can now find the information they need to troubleshoot any problem about their users, devices and more, all in one place. With relationship mapping, they can view all the documentation related to any asset, which further enhances their productivity.
The keyboard shortcuts in IT Glue, one of Brian’s favourite features, allows their technicians to easily find and verify contacts and contextual information in seconds.
Moreover, with Flexible Assets in IT Glue, they can easily and quickly get an overview of their client’s entire environment at a glance. Information such as licenses and vendor details are all centralized in IT Glue, PNJ’s one source of truth.