By switching to IT Glue, ArcLight eliminated the need to go into different systems and applications that contained different information for each of their clients. The system administrator at the company fell in love with the solution. Everyone at ArcLight soon realized the significance of the tool, from the IT department to service desk.
“It’s important to be able to document your data and as you go, have the ability to continue to change it and update it so you can work more efficiently,” says Brian. ArcLight can now do this in IT Glue as it consolidates information silos and ensures there is no need for transfer of knowledge. With IT Glue, their most important data is localized in one place in an intuitive way that benefits both their own teams and their clients.
IT Glue also provides flexible security settings to fit everyone’s needs. This allows ArcLight to control permissions and the type of documentation every person can access so that junior technicians cannot access confidential information that is intended only for senior management. Also, ArcLight has made great use of IT Glue’s features such as revision history and activity logs that allow the company to see past changes to passwords and any IT documentation.
A crucial component of IT Glue for ArcLight’s team is automation through smart integrations. The company can now integrate with the rest of its tool stack and ensure there is just one source of truth for all its data. Seamless data flow between their PSA, Liongard, and other tools such as Microsoft enabled ArcLight to maximize productivity and improve various business processes in their daily operations.