The MSP industry is changing rapidly. On one hand, consolidation in some areas is starting to favor companies that are able to grow, and leverage those economies of scale. On the other hand, new players are emerging that are specializing in niche markets. Still others have embraced operational excellence as a pathway to success.
Reflecting back on 2016, and thinking about the way forward for 2017, there are a few things that every MSP must know to increase business growth and profit.
The “Year in Review” webinar, presented by Datto and IT Glue™, provides you with an opportunity to take a step back and evaluate the year that was, and to set yourself up right for the year to come. This panel-style webinar feature IT Glue CEO Chris Day; Rob Rae, the VP of Business Development at Datto; George Anderson, the Director of Product Marketing at Webroot; and Vince Tinnirello from Anchor Network Solutions.
This webinar took place on January 12th.
This would also be a great time to mention that IT Glue has signed a Diamond sponsorship with Datto for this year’s DattoCon17, which runs June 5-7th in Denver.
Chris Day is an industry veteran, having founded the MSP Fully Managed in 2002. Fully Managed is now one of the largest and most successful technology companies in Western Canada. Chris is currently Chairman of the Board at Fully Managed, and continues to provide strategic direction for the business. In 2013, Chris founded IT Glue with the vision of profoundly changing the way people create, manage and interact with IT documentation; one of the industry’s most challenging problems. IT Glue has grown to support nearly 2000 clients and 35,000 users globally. In 2015, Chris further expanded his interests with a strategic investment in Warranty Master. Chris regularly speaks at leading technology conferences throughout North America and was instrumental in helping Fully Managed achieve Alberta’s Best Workplaces (Overall Category) in 2013 and Best Employer in BC in 2014. Chris was also a recent recipient of the Top Forty under 40 award in 2013 in Vancouver.
Rob Rae has over 25 years in sales and B2B activities. Last 5 years running, Rob was named as one of MSP Mentors Top 250 people shaping the global managed services market. Rob was also named a CRN Channel Chief in both 2014 and 2015. Rob has many awards including Channel Partners Circle of Excellence. Rob also sits on CompTIA’s Vendor Advisory Board.
George Anderson has spent the past 16 years in the IT security industry. Initially in business development, strategic alliances and marketing roles for Computacenter, Europe’s leading systems integrator. More recently he was Global Product Marketing lead for Clearswift and for the past 5 years with Webroot in product marketing where he is Product Marketing Director for endpoint, web and mobile security solutions. Prior to this he worked in the advertising and direct marketing industry, where he founded the Wasey Campbell-Ewald Direct Marketing Agency and held senior executive roles at Ogilvy & Mather Direct and McCann-Erickson Direct.
Vince Tinnirello is the CEO of Anchor Network Solutions. As a graduate of the Hotel, Restaurant, & Tourism Administration program at the University of South Carolina, Vince worked for Marriott for 9 years. After 15 years in the hospitality industry, he took his passion for technology & combined it with his customer service experience in the hotel industry to form Anchor Network Solutions with the goal of giving small businesses something they weren’t used to: IT consulting & support from people that could speak plain English, communicate effectively, and provide a high level of customer service.