According to a study carried out by IDC, “wasted time costs $19,732 per information worker per year, a loss of 21.3% in the organization’s total productivity.” All companies need to make the best use of their resources and find ways to reduce waste.
How can MSPs build a sustainable infrastructure in order to thrive in an increasingly competitive environment?
Fresh on the heels of our recent integration, IT Glue™ and Tigerpaw® put together a helpful webinar that provided insight into how to reduce this documentation-related waste and increase the productivity of your MSP. Eliminating Complexity for the MSP took place on January 25th, 2017.
Watch the webinar and learn how IT Glue’s integration with Tigerpaw can significantly improve your service team’s efficiency. Get specific tips on how to reduce costs while increasing output per worker and overall customer service.
About the presenters
Tony Mehner has been a Training and Implementation Specialist with Tigerpaw for the past 8 years. Prior to joining Tigerpaw, Tony was an Admin and Marketing Manager for the Digital Defense Group, who used Tigerpaw to manage their customer base. Tony holds a BSBA degree from the University of Nebraska at Omaha with a major in Marketing and minor in Accounting.
Jeff Dryall is a dynamic, results-oriented professional with almost 20 years experience in international B2B and multi-channel business development and marketing, specializing in the IT SMB channel community. Having held top sales specialist and sales engineer roles at Level Platforms/AVG for over 8 years, he helped to build out the MSP market in its early days. Jeff started his career in computer retail before moving on to Merisel and later Net Integration Technologies prior to its acquisition by IBM. His lengthy career in the IT industry allowed him to grow into a well-known technology advocate within the SMB channel space. Jeff recently joined the IT Glue as Channel Development Executive.
Founded in 1984, Tigerpaw Software remains firmly on the cutting edge of business software development with an ever-expanding set of field service management and professional services tools that allow our clients to sell more, service better, and grow.
About IT Glue
IT Glue is a documentation platform that helps you to streamline your processes, record and organize information, and reduce the amount of time your techs waste looking for information. IT Glue’s partners report efficiency gains almost immediately after launching the platform. Watch the demo to find out more.