One of the great things things about our new Notifications feature is the number of apps with which it is integrated. IT Glue™ is pleased to announce our latest integrations, with Slack and Zapier, as part of this new feature.
Let’s start with a basic scenario — the expiring server. It’s going out of warranty in 30 days and you don’t want that to happen; it’s just a bad look for your business. Of course, you’re looking after thousands of pieces of hardware and software. Checking them for expiration manually is pretty much a non-starter. So you’re using IT Glue to record all of the expiry and warranty information.
With Notifications, you have the ability to set up alerts. So you set up in IT Glue an alert for 30 days prior to the expiration date. But what does that alert do? It can send you an email, for example. That’s great for some people, but not everybody wants another email.
That’s where the Slack and Zapier integrations come into play. In IT Glue, you can use the Notifications feature to send the alert to your team via Slack. You can send it to a team or a specific individual, whichever works best.
If you’d prefer to use a different platform, Zapier can help. Zapier ties over 500 tools, apps and sites together.
For example, you can link your Notifications and project management platform Asana through Zapier. IT Glue automatically sends the notification through Zapier to Asana, where it can be set up to automatically create a task for one of your team members.
So now that expiration is no big deal. Automatically, it has been assigned through Asana via Zapier to a specific team member, with a due date. If it is tied to a project in Asana, then that allows a manager to have oversight, making sure that the task is completed.
If you’re using Zendesk, which is one of Zapier’s premium services, you can create a ticket in Zendesk with this notification. This provides another way of tasking an individual person at your company with the expiration.
All told, the integrations between IT Glue and these different communications tools will provide your team with the ability to be proactive with respect to actionable items, and your managers with the ability to oversee the process. It’s easy to set up, and once it’s been set up, the work flows smoothly. IT Glue Notifications, with Slack and Zapier integrations. That’s some powerful stuff right there.
Find out how the #GlueCrew is using Slack to glue the team together in our IT Glue Express video.
If you’re already a partner, check out our Knowledge Base articles on the subject.