The demand for IT services is at an all-time high due to the increasing need for technology in the global business world. From managing service requests to dealing with cybersecurity threats, the pressure in this operating environment can be intense. The cost of IT service failures is quite high and even a few hours of downtime could affect the confidence of your customers.
In such an environment, it is not an easy task to increase the effectiveness of your IT team. However, it is not impossible either. You can achieve this by incorporating smart documentation. This may sound a little counterintuitive, but trust me, it’s not. Let me explain why.
Create structured, centralized documentation
IT professionals often find it difficult to access the information they need. As much as 20% of your technicians’ time is spent searching for information every day. Besides affecting your productivity, this affects your issue resolution time since you may not have instant access to the information you need.
With a structured, centralized documentation solution, you can easily overcome this issue. A powerful tool like Network Glue can help you document your entire IT infrastructure in no time. Here, all your network devices and configuration details can be completely summarized into a visual network diagram.
Any information you require about the assets in your network is readily available. This helps you troubleshoot your service requests in a far more efficient manner. As a result, tickets are resolved quickly and your IT team can operate at the maximum level of efficiency.
Embrace process documentation
Another key benefit of documentation is that it provides a way to document all the key steps involved in executing a process. Let’s say you have a team of 10 technicians and each of them follows their own processes to complete a task. This is both chaotic and inefficient. Here, the processes will have no standardization and alignment at the organizational level. As a result, your technicians have to keep reinventing the wheel when working on similar tasks.
This can be avoided if you have incorporated process documentation with the help of a robust documentation tool like IT Glue. When you have your SOPs clearly documented, it serves as a go-to resource for your technicians when working on complex tasks. Moreover, it eliminates confusion in the steps that must be followed when working on a task.
Process documentation becomes more critical when you’re working on a project that involves multiple stakeholders. With documentation, you can effectively track all the changes made and assign users with the right level of responsibility for the next steps. This helps boost efficiency, promotes collaboration and keeps your whole IT team aligned.
The most important benefit of smart documentation is its ability to automate various repetitive processes. IT Glue is a documentation solution with a strong focus on automation. You can create templates in IT Glue to capture the exact fields that must be documented at different instances. Once you have set the rules to read and document the data, you no longer have to worry about performing it manually.
With automation, you can remove manual work and free up your technicians to focus on other core tasks. Also, when you automatically document critical information, you can minimize the possibility of human errors. Accurate information is essential to resolve issues quickly and provide better service to your customers.
The time you save with automated documentation can be better spent on boosting your cybersecurity or working on some proactive measures to allocate more time for project work. When you incorporate smart documentation, you can enhance your overall efficiency and become a more productive organization.
Enhance IT team effectiveness with IT Glue
IT Glue is an award-winning documentation solution that comes with effective storage and retrieval of all your documented information. It also comes with powerful documentation capabilities. By combining this with our network documentation platform, Network Glue, you can save time, boost productivity, increase profitability and contribute to the growth of your organization.
IT Glue’s SOC 2-compliant documentation platform features an immutable audit trail, network discovery, diagramming and more. All these features are fully integrated and linked with all your documentation.
To learn more about how you can increase your IT team’s effectiveness with IT Glue, request a demo.