Feature Release: Knowledge Base

BY IT GLUE | December 05, 2016

Did you know that IT Glue™ has an excellent knowledge base, full of articles with great tips to make your IT Glue experience better? This amazing feature used to be for partners only, but now it’s open to the public.

The IT Glue Knowledge Base (KB) is produced by our team of technical writers and product staff, with each article providing detail on a wide variety of subjects. The KB was designed to serve you, the IT Glue partner, by providing a reference resource outlining how to get the most out of your IT Glue experience. There are going to be tips in the Knowledge Base that you probably haven’t thought of yet.

Here’s a quick peek at what you can find in our KB:

  • Service Desk
  • Client Onboarding
  • Import and Export
  • Integrations
  • Documentation Guide
  • Billing and Plans
  • Users and Groups
  • Managing PSA Data
  • and much more

If you haven’t seen the Knowledge Base yet, be sure to check out this amazing resource; it’s a must for any IT Glue user. And we’re adding new articles all the time, nearly 150 of them to this point, so if you haven’t seen it lately, it’s worth taking another look.

Is there something that you’d like to see in our Knowledge Base? Feel free to let us know. We often write articles in response to partner queries.

Plus, don’t forget about our excellent Partner Success team. If you’re new to IT Glue and haven’t talked to them yet, call us to book an appointment and they will walk you through the process of setting up IT Glue, and show you some amazing features you might not be aware of.

Visit the Knowledge Base to learn more.

What thousands of MSPs have come to discover is that IT Glue can act as a central hub for all of the information they need in order to better serve their clients and staff. IT Glue also allows businesses to get the information out of their team’s heads and store it in a place where everyone in the organization can easily access it. We are a proven, best practices-driven IT documentation platform packed with features designed to help you maximize efficiency.

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