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Great documentation is critical to the success of any IT team because it allows for consistent execution and process optimization.

But it’s not always so obvious what great documentation looks like. If you are unsure whether or not you’re optimizing your documentation practices, we’re here to help you get the most out of your documentation.

Join IT Glue’s Solution Engineer, Thomas Griffith, for part one of a three-part webinar series dedicated to learning the best practices for optimizing your documentation process and workflow, to streamline technician onboarding, speed up service delivery and improve service consistency.

• Attendees will learn a how-to guide for workflow and process improvement within IT Glue, including how to:
• Create process documentation to streamline technician onboarding and speed up ticket resolution
• Create easy to use, scalable workflows to automate repetitive tasks
• Leverage process and workflow templates to get started