If you are considering getting IT Glue, there’s a good chance you already know quite a bit about us by now. Most of what you know would have come through our content — eBooks, product videos and webinars. We’d even wager that you’re probably a bit tired of hearing us wax lyrical about the product by now because, of course, we’re a bit biased.
We totally get it, which is why we are going to take a step back and let our customers (your peers) do the talking. We asked them what they would say to a fellow MSP who is considering IT Glue. Here’s what they had to say:.
Why IT Glue?
To begin with, let’s look at the reasons why you should opt for IT Glue.
Demetrius Rouse of MRE Consulting in Houston says “I have used other documentation applications and this by far is the best. It’s a tool, not just a documentation app. If you are looking to organize and improve your service delivery, this tool is crucial.”
For Jeff Lord of Circle Computer Resources in Cedar Rapids, Iowa, it was the net value gain that stood out. He stated, “It’s a no-brainer. The net value gain is far beyond any cost concerns. This is an investment in the most critical part of your service delivery functions, and it delivers!” Focus IT Healthcare’s Paul Cansdale too found it to be a worthy investment. He said, “It is worth the time and money you invest into it. We now have all our systems linked in from RMM, PSA, O365, Unifi, etc.”
For Michael Kanet of ITernal Networks, the level of automation impressed him the most. He stated that “There are many IT Documentation platforms that look pretty and have integrations with other systems, but none of them offer the level of documentation automation that IT Glue has.”
Jeff Chang of Chicago Microsystems views IT Glue as one of the best investments he has made because it makes information easily accessible. He believes that “If you are managing techs, you need a place to centralize information and do so in a secure manner (not Excel files).” IT Glue’s security features are often cited as best-in-class, and that’s what Alex Beilby of Just Fix IT emphasized. He said, “Not all portals are the same and we found IT Glue’s security and reliability was well-architected and tailored to the modern MSP.”
What can IT Glue do for you?
Moving on from the value it brings to the table, let’s look at the impact IT Glue has had on businesses. Bristol-based SpiderGroup’s Bryan Parsons observed that IT Glue enabled them to scale faster. He noted that “All our Techs love it, and it’s made it so much easier to manage customers and to scale. The integrations really help to pull all the client information into one place.”
Many leaders noted that it made new tech onboarding much more effortless. John McNichols of Indianapolis-based Priority Communications felt that “[With IT Glue] Good techs can focus on the challenging issues and other less experienced techs can be more productive sooner.” Rouse Consulting Group’s Eric Van Speybroeck echoed the same and highlighted that this puts the clients at ease because “When any ticket is submitted, any engineer can take it and have the full understanding of anyone else that has supported them previously.”
The increase in productivity was also a common thread in the responses. Stephen Burns, from Moline, IL-based Virtual IT Group, stated that if you invest the time in setting up IT Glue properly, it can “give you the biggest productivity increase for your team.” Jason Johnson of Johnson Business Technology Solutions in Nashville found that “It decreases our ticket time by having everything available to assist our customers.”
Bryan Parsons noted that IT Glue was also a revenue generator because “no longer do we miss license and hardware renewals as we are automatically reminded.”
Almost everyone we spoke to said that IT Glue would be a great asset to your MSP. However, you need to make sure you implement it correctly, reward your techs for using it and aim to build a documentation culture.
We will leave you with this quote from Jacob Puckett of United Systems & Software who said, “It’s a no-brainer — the value IT Glue provides is huge. It’s secure, intuitive and inexpensive peace of mind.”
If you want to learn more about some of these top-performing MSPs, go ahead and check out our MSP Spotlight series. It covers everything from who they are, their journey to success, how they use IT Glue and more.