Your success is our success. That’s why we’ve introduced Premier Success. All IT Glue partners receive the Standard Support plan for onboarding, guidance, and training. But for those who want that little bit extra, to make their onboarding experience as powerful as possible, IT Glue now offers this white-glove onboarding experience for its Enterprise plan partners.
Premier Success brings a number of new features designed to help MSPs with more complex needs bring IT Glue on board more easily. We’re talking 1-on-1 onboarding assistance, to ensure that the process of migrating your documentation is as smooth as possible. Our Premier Success team will work through your specific environment to ensure IT Glue is configured according to best practices, tailored to your business, and set up for scalability.
Key person training
As part of the Premier Success package, you will also receive key person training to strengthen your team through the development of an in-house expert. Our most successful partners have told us that having an in-house IT Glue expert significantly increases the value that IT Glue brings to their organization by improving the quality of training, depth of knowledge, and facilitating the development of a documentation culture.
|Standard Support||Premier Success|
|✔ Group onboarding||✔ Customized 1-on-1 onboarding|
|✔ All Access to Partner Support||✔ White-glove Partner Support, including live chat|
|✔ Knowledge Base, Community, IT Glue Library||✔ Knowledge Base, Community, IT Glue Library|
|*All partners receive Standard Support for online guidance, onboarding and training.||✔ Deep implementation & setup|
|✔ Flexible Asset design|
|✔ Review and customization of Flexible Assets and Notifications|
|✔ Key person training|
We’ve designed Premier Success based on our experiences with best-in-class MSPs, in order to meet the needs of the most demanding partners. It is available to all partners on our Enterprise plan.
To find out more about how Premier Success can make for an easy onboarding process, drop us a line.
IT Glue is an information management platform that allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help reduce your time waste by up to 50% and increase your onboarding efficiency. By eliminating wasted time from your business, IT Glue gives you more time to focus on what matters – growing your business.