Time spent hunting for information is a criminal waste of resources. You just cannot afford that, especially when you have a client ticket to resolve. It just slows your response time and hinders your ability to deliver business continuity.
Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?
Well, that’s what you get with our all-new Active Directory Security Groups sync. Once you enable it with the Network Glue Collector, your technicians will be able to check AD user permissions directly in IT Glue. No more navigating through the server to locate the information.
How Does It Work?
The AD Security Groups discovered by Network Glue will automatically be documented as Flexible Assets. Everything from group names and descriptions to members will be populated with data from your client’s AD environment.
And when a ticket comes in concerning AD permissions, your technician can just head to the user’s contact page. There, under the Related Items section, all the groups which the employee is a member of will be displayed automatically.
How Does It Benefit You?
First off, your technicians will be able to locate the information they need quickly. Besides that, the Security Groups data will be updated via the daily Network Glue sync, minimizing the time spent on documenting, plus it limits data errors and discrepancies.
Active Directory Security Group will help improve your MSP’s productivity and provide a better experience to your clients. On top of that, the feature works for both on-premises and hybrid Active Directory environments. With many businesses still working remotely, this will definitely come in handy.
If you want to learn more about this feature and also understand the accuracy, control and flexibility that Network Glue brings to the management of IT environments, we’d love to offer our assistance. Set up a demo today.