Boost MSP Productivity With Active Directory Security Groups Sync
BY IT GLUE | March 16, 2021
Last updated: April 1, 2025
Time spent hunting for information is a criminal waste of resources. You simply can’t afford that, especially when you have a client ticket to resolve. It slows down your response time and hinders your ability to deliver seamless business continuity.
Today, when a ticket comes in concerning permissions held by a specific user within Active Directory (AD) or Entra ID, your technician must log in and navigate through various servers and portals to gather that information. While learning keyboard shortcuts and rapid navigation can help, wouldn’t it be much more efficient to access all the information from one place?
That’s exactly what you get with our enhanced Active Directory, Entra ID Security and Microsoft 365 Groups sync. Once you enable it with the Network Glue Collector and in Microsoft Integration sync settings, groups will be auto-created as Flexible Assets. As a result, your technicians can check AD and Entra ID user permissions directly within IT Glue. No more hunting through servers or portals.
How the Active Directory and Entra ID Sync works
The Active Directory and Entra ID Sync provides your technicians with instant visibility into groups, contacts, configurations and permissions, eliminating the need to navigate through multiple systems. This integration offers read-only access to group memberships from both AD and Entra ID, making permissions management and troubleshooting far more efficient.
Auto-documentation and accessibility
Both Active AD Security Groups discovered by Network Glue and Entra ID Security Groups synced from Microsoft Entra ID are automatically documented as Flexible Assets. Everything from group names and descriptions to members and devices is populated with data from your client’s AD and Entra ID environments. Additionally, Cooper Copilot, our AI engine, automatically links Microsoft 365 and Entra ID Security Groups to contacts and configurations as related items. This means even less manual work and more context for your technicians who can access critical group information they wouldn’t otherwise have — even without admin access.
Ensuring productivity and accuracy
By keeping Security Groups and Microsoft 365 data updated via hourly Network Glue and Microsoft syncs, your technicians can access the most current information at any time. This automation not only reduces time spent on documentation but also minimizes data errors and discrepancies, ensuring accuracy where it matters most. With manual processes eliminated, admins can focus on higher-priority tasks and deliver faster, more efficient service.
Seamless integration for hybrid and cloud-based environments
As more organizations migrate from Active Directory to cloud-based systems, having visibility across both on-premises and cloud environments is crucial. IT Glue’s integration with AD and Entra ID ensures consistent and reliable data synchronization. Importantly, all users, even those without admin access, can easily and accurately view group information.
Learn more about this integration at this Knowledge Base Article.
Get a demo to see it in action
If you’re interested in discovering how Network Glue’s accuracy, control and flexibility can transform your IT environment management, we’d be delighted to guide you through a personalized demo. Set up a demo today.
