In-app technical support is provided for all IT Glue customers and trial accounts. Alternatively, you may contact us as follows:
All issues may be reported through the green in-app support button found in the lower-right of the application. This is the most effective way to report problems or ask questions – you will even get directed to self-help articles based on your question.
For non-critical support issues, or when issues exist with in-app support, issues may be reported to our support team by email at email@example.com.
Our knowledge base is growing each week, and includes useful how-to articles, feature requests, and best practices, etc. Many questions submitted through in-app support become knowledge base articles.
To make feature requests, please submit them to our Idea Portal. You can also search for feature requests, and vote on ideas submitted by other users. The portal is monitored by our product management team.