Webinar: Streamlining Automation and Integrations with Intelligence-Driven IT Documentation

Artificial intelligence (AI) is in demand across all industries. It acts as a catalyst for digital transformation, automation and process optimisation to accelerate time to value for many use cases. For IT service providers, AI can help to overcome digital information sprawl as well as staffing issues caused by a fluid labour market.

Information sprawl or ‘overload’ often stems from multiple point solutions managed separately across domain, client, application, or network resulting in a fragmented and siloed IT documentation. Research suggests that up to 70% of critical IT knowledge is lost due to personnel changes and IT professionals lose up to 25% of time searching for information across five or more fragmented systems. With no clear starting point to help manage an oversaturation of documentation, IT service providers find it difficult to combine the “puzzle pieces” of each IT silo into a holistic view of the IT estate leading to poor service delivery.

Key topics for discussion will include:

  • Key drivers to adopt AI in IT operations along with the pros and cons
  • Top strategies other ITSPs are utilizing to intelligently manage IT information sprawl
  •  How intelligence-driven templates can help jumpstart your IT Documentation
  • Turning ad-hoc human intelligence into shared intelligence
  • Recommendations for intelligent document solutions including templates, integrations and more.

Watch now!

Fill in the form to watch this webinar

February 27, 2024

What Is SNMPv3? Use Cases and How It Works

In today’s interconnected world, the importance of efficient network management cannot be overstated. This blog post delves into the specifics of Simple Network Management Protocol Version 3 (SNMPv3), a crucial protocol in network management to ensure secure device access. We’ll explore its role, its benefits in the realm of IT and how IT Glue’s Network […]

Read Article
February 23, 2024

Microsoft Integration: Documentation for Azure AD, Active Directory, Intune and Microsoft 365

Microsoft is one of the most popular solutions used worldwide. Connecting Microsoft solutions to a centralized IT Documentation solution allows you to gain visibility into all assets and users that are part of your Microsoft 365, Intune, Active Directory and Azure AD tenant. In this blog, we’ll explore the different Microsoft integrations available in IT […]

Read Article
February 01, 2024

What is a Standard Operating Procedure (SOP)? Types, Benefits & More

In today’s fast-paced business environment, having clear and efficient processes is crucial for success. A standard operating procedure, commonly known as an SOP, plays a pivotal role in streamlining operations across various industries. This blog post will explore what SOPs are, how they function and their significance in the business world. We’ll also delve into […]

Read Article
January 22, 2024

Revolutionizing Network Management With IT Glue and Datto Networking Integration

Several months after the successful launch of our IT Glue/Datto Networking (DNET) integration, we are thrilled to introduce a series of powerful updates that promise to revolutionize how you manage your networks and their documentation. In this blog post, we’ll delve into the enhancements made since the initial integration, emphasizing the incredible strides toward intelligent […]

Read Article