Join industry veterans Erick Simpson and Luis Giraldo for a webinar that will take an intriguing, foresightful look at how best-in-class MSPs are future-proofing their business by mastering the art of constant change and delivering top performance.
Part 2 – Tiering, Staffing and Capacity Planning
Recruiting and retaining talented employees is key to ensuring client satisfaction and positioning for growth. But how do you know *who* to hire next, and when? How do you properly staff and tier your service desk and NOC for maximum efficiency? During this session, Erick Simpson teaches attendees how to tie each hiring decision to objective capacity planning metrics, how to hire more confidently, and take control of operations to increase profitability.
Session attendees will receive the following MSP Mastered™ tools by Erick Simpson: Sales, Sales Engineer, Project, Service Desk and On-Boarding Engineer Capacity Planning Calculator.
About the speakers:
Co-Founder of one of the first “Pure Play” MSPs in the industry and creator of the MSP Mastered® methodology for Managed Services business performance improvement and the Vendor Channel Maturity Level Index™ that identifies IT channel program maturation for strategic growth, Erick Simpson is a strategic IT business executive and organization development expert.
VP Product, IT Glue
Luis Giraldo is an industry expert with extensive experience in the IT space including successfully building his own MSP. Challenged with documenting his clients’ information systematically and transparently, Luis then developed a SaaS app called Monkey Box, which was later acquired by IT Glue. As VP, Product, Luis continues to take on the responsibility of growing and improving the world’s best documentation platform.