IT Glue & Marketopia – The Link Between: Client Experience & Increased Revenue
During this session we welcome Marketopia where we discuss the importance of client experience and the true cost of a lost customer and how making cuts in the wrong places can end up costing you revenue through customer loss. We will delve deeper than just MRR in order to understand the true cost of customer loss and address the systemic issues that ultimately cause a ripple effect throughout your MSP.
This webinar will cover:
- The Importance of Client Experience and the impact of Customer Loss
- Understanding True Cost of Customer Loss
- The Four Pillars of Customer Retention in an MSP