Webinar: The Future of the IT Helpdesk

Webinar: The Future of the IT Helpdesk

the future of the it helpdesk

Due to unprecedented demand, we ran a sequel webinar to our Future of the IT Helpdesk pt 1 discussion from the MSP Think Tank. In this session, we’ll be delving a little deeper into how you can better position your helpdesk for a successful future.

During this webinar Jason Kemsley and Alex Ford will discuss how ensuring your business is truly agile will not only safeguard the future of your MSP but give you a considerable competitive advantage and help you to successfully scale your business, even in the face of COVID-19.

Topics will include:

  • What is business agility and how does it apply to the MSP IT helpdesk?
  • How does your team, from level 1 techs to senior leaders, affect how agile your MSP is?
  • Why the right technology is pivotal to being truly agile and how to audit your stack.

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