The Opportunity in the Channel Has Never Been Better

The Opportunity in the Channel Has Never Been Better


Desraie Thomas, Channel Development Manager at Datto, brings over a decade of client management and sales development experience within multiple industries, and is known for her focus on customer success through the development of long-term relationships. Desraie will be presenting the State of the Channel report 2019. This yearly report captures the industry as a whole and where it is headed in 2020. A new and surprising opportunity is opening up for Managed Service Providers (MSPs) that will help them increase their MRR and grow their business. You do not want to be left behind. Attend to educate yourself on this opportunity, help with your business plan in 2020, and see where you fit in compared to your peers.

Datto surveyed 1,600+ MSPs around the world to learn about their day to day lives and IT channel predictions. This year’s questions range from: Who is the MSP, their age, and what is their primary role within the business? How long have they been in business? Who are their clients? What are their staffing trends? Annual revenue? What keeps them up at night?

The result is a wealth of statistics covering everything from the technology MSPs are using and business challenges they’re facing, to who their clients are. Then we asked 1,100 SMBs what they thought of the industry – who are they using for IT support? What are they happy with? What worries them the most? The most surprising and exciting results are where the industry is trending in 2019.

You will learn:

  • 2019 risks and revenue opportunities for today’s MSP
  • The top pain points (and field-tested solutions)
  • New strategies (and offerings) for driving MRR
  • and More!

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