The changing technology needs of an MSPs target market and the need to be compliant with new government regulations means it’s time for MSPs to take a new approach to compliance.
Top MSPs are combating these changing needs with process and discipline focused on developing and maintaining technology standards and proactively ensuring that every client is aligned with those standards.
Gary Pica and his team have developed multiple training manuals and hours of training content on delivering a repeatable technology alignment process that will ensure happy customers and fewer support requests. During this session you will learn:
- Key metrics and drivers of effective Technology Alignment Managers (TAM)
- How to show client’s the value of your alignment process
- How drive down reactive service noise and keep customers happy
- A day in the life of a top TAM
If you don’t build more high-value relationships with your customers, someone else will. You don’t want to miss what Gary has to say.