Playing an active role in your client’s business starts with effective collaboration. Learn how to effectively collaborate with your clients to provide transparency, ensure up-to-date documentation, and build a stronger relationship. Building a collaborative relationship will allow your clients to stop seeing you as a cost center and instead think of you as a profit center.
Join our session titled Documenting Your Compliance Policies & Procedures on December 8th with Kaseya’s Director of GRC & Privacy, Carlos Krause, and IT Glue Sales Engineer, Hossein Rajabi. In this insightful session. they’ll discuss how proper documentation processes, policies, and procedures support compliance, ensure you are adhering to necessary security measures and mitigate the risks in case of a cyber breach.
While the holiday season is a fun time for everyone else, business owners, including MSPs, always find it challenging to keep their operations running during the most demanding time of the year. Juggling between work and fun could be overwhelming for most IT professionals. However, there is a workaround to this with the help of smart documentation.
Download this infographic to learn four simple ways how smart documentation can help you operate your business smoothly without ruining the festivities of your holiday season!
Join Mark Alayev, CEO of Chatgenie, and Michelle Oo, Product Manager of BMS, to learn about workflow automations and the emerging strategy Conversational Service Delivery—including built-for-ITSM chat bots alongside live support agents—and how MSPs need to adopt them to improve support outcomes, reduce response time, and create efficiencies that will differentiate your services.