When it comes to your service desk, old isn't gold. Modernizing your service desk to stay competitive can help your MSP achieve better ticket turnaround times, happier service desk agents, and ultimately, happier customers and higher profits.
Welcome to our “MSP How To” series, which are 15 to 20-minute demo sessions presenting features and benefits of IT Glue in the context of how an MSP would utilise the product. Sessions will run throughout 2022 with no limit to the number.
Join the first session of the series where we show you how IT Glue has helped over 13,000 MSPs to get a handle on their customer documentation. This session directly addresses your barriers to optimum efficiency and provides a live demo of how you can get your documentation sorted.
Did you know that businesses are estimated to be made up of over 60% waste? Bad documentation hurts businesses in more ways than you can imagine. When information becomes hard to find, organisations will witness low productivity, poor efficiency and high opportunity costs.
Join us on 10th May at 12:00 PM AEST for a session with Alex Ford, Sales Director, IT Glue, and Simon Kemsley, Sales Engineer, IT Glue, as they discuss how you can overcome your documentation battles and boost productivity in your organisation.
In this webinar, you will review documentation best practices from IT Glue experts and learn pro-tips that will take your productivity in IT Glue to new heights. You can test your knowledge with a quiz to earn the title of, IT Glue Power User.
Even if you haven’t experienced it firsthand, you may have at
least heard about The Great Resignation and how it has impacted
organizations across the world. Among the many impacts of this
event, there is nothing more serious than the knowledge loss resulting from it. Besides losing talent and productivity, you also risk losing critical institutional knowledge that plays a key role in your day-to-day operations.
While losing institutional knowledge might sound scary, it is not something unpreventable. By documenting all your critical information, you can improve knowledge retention and ensure the efficient transfer of knowledge within your team.