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Privacy Policy

Your privacy is very important to us. IT Glue respects your confidentiality and any information you provide to us will never be sold, shared, or rented to other organizations for commercial purposes.

The following terms and conditions govern all use of the IT Glue Software-as-a-Service (“Service”) and any assigned account (“Account”) used in connection with the Service and includes, but is not limited to, any new features or tools which are added to the current Service, or any related content, services, or products provided by ITG Software Inc. (“IT Glue”). The Service is owned and operated by ITG Software Inc. and is offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies (including, without limitation, the IT Glue Terms of Use) and procedures that may be published by IT Glue from time to time through the IT Glue website (itglue.com) or through any of the IT Glue subdomains (collectively, the “Site”) (collectively, the “Agreement”).

In this Agreement, our customers and any of their staff members whom are given access to their IT Glue Account are herein referred to as “Subscribers”, and our customers’ customers who use the Service (e.g. to login and manage IT documentation) are referred to as “Customers”.

1. Summary

  • We will never ask you for personal information unless we truly need it.
  • We don’t share your personal information with anyone except to comply with the law, develop our products, protect our rights, or if IT Glue is acquired by or merged with another company.
  • You retain all rights to your subscriber data
  • We never store credit card data on our servers.

2. Information Collection and Usage

  • Registration – When you sign up for IT Glue, we ask you for information including your company name, address, billing address, e-mail address, and phone number. Our primary purpose in collecting this information is to provide you with a customized, efficient, and easy to use experience when using the Service.
  • Billing Information – IT Glue never stores any credit card information on behalf of Subscribers or Customers. For billing purposes pertaining to the service, IT Glue has partnered with fully PCI-compliant partners for processing and storing Subscriber credit cards.
  • Inquiries – When you submit an inquiry through the Site, either by completing our contact form or completing a quote request, your contact information may be stored in our secure database.
  • Profile – We may collect and store information obtained through cookies, log files, and/or third parties (e.g. Google Analytics) to create a profile of our users. The purpose of such a profile is to better understand how users access and use the Service to provide offers and make improvements.
  • Data Storage – IT Glue uses third party vendors and hosting partners to provide the necessary server infrastructure, software, networking, storage, and related technology necessary to run the Service. Although IT Glue owns the code, databases, and all rights to the IT Glue application, you retain all rights to your Customer data.

3. Communications from the Site

  • Special Offers and Updates – We may occasionally send you special offers or updates (i.e. newsletters) pertaining to the Service. Out of respect for privacy, you may opt out of these types of communications at any time.
  • Service Announcements – We may occasionally send you notices of scheduled downtime or service upgrades. These communications will not be promotional in nature, and are strictly for informational purposes.
  • Customer Service – We communicate with users of the Service on a regular basis to respond to requests, inquire about experiences with the Service, and provide support.

4. Disclosure

  • Legal Disclaimer – IT Glue may disclose personally identifiable information under special circumstances, such as when required by law or when your actions violate our Terms of Service.
  • Business transitions – In the event IT Glue goes through a business transition, such as a merger or acquisition with or by another company, your information will, in most cases, be transferred to the new company.
  • Security – IT Glue takes every precaution to protect Subscribers’ information. When users submit sensitive information via the Site, or through the Service, their information is protected via industry-standard SSL encryption. We also do everything in our power to protect user-information offline.

5. Cookies

  • A cookie is a small amount of data that is sent from the Site to your browser and stored on your computer’s hard drive. Cookies are used to maintain sessions on the Site (e.g. login status) and are required to use the Service.
  • We do not use permanent cookies. Session information is always given an expiration date and time, which may mean you will be required to log in to your Account after a certain period of time has elapsed to protect you and other Account data from unauthorized users.

6. Questions or Comments

Should you have any questions or comments regarding this agreement, please contact IT Glue using the information below:

ITG Software Inc.
220 – 12 Water Street
Vancouver, BC, V6B 1A5
Canada
T: 855-485-2240
E: legal@itglue.com

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