What the Press is Saying…

IT Glue, like much of the industry, is heavily touting its open, platform-agnostic API. The company recently published an Open Platform Manifesto, penned by VP of product Luis Giraldo to expand on the ideal.

Vendors who provide services to RMM and PSA companies regularly announce new integrations with these vendors, and such announcements usually don’t reflect a larger purpose. This is one of the rare exceptions to that rule.

A lock-out doesn’t need to be an act of commission; it can also be as simple and common as just one person holding… and losing… the keys to the “IT empire”. Some bad luck, a car crash or sudden illness, and that password living only in a single IT person’s head could be lost forever, says Gerhard Conradie, MD of Evolv Networks.