One knowledge source for both in-house and Continuum Help Desk technicians enables smooth and consistent IT support for clients around the clock
BOSTON – Navigate 2018 – Sept. 26, 2018 – IT Glue™, the world’s fastest-growing documentation platform, announced a revolutionary integration with Continuum® today. With this integration, both the in-house and Continuum Help Desk technicians can now leverage a single source of knowledge to service clients around the clock with confidence.
IT Glue’s powerful documentation platform aims to help MSPs reduce waste and maximize profit by having critical information at their fingertips. It enables MSPs to document and relate structured (network information, domains, passwords, software licensing, and more) and procedural (knowledge base and SOPs) information.
Utilizing GlueConnect, MSPs can grant Continuum Help Desk access to their IT Glue information and documentation. With IT Glue as the single source of truth, Continuum Help Desk technicians can not only eliminate time wasted looking for data across multiple systems and platforms, they can now be as efficient as an in-house team.
This integration also offers granular security control over which organizations users want to share with Continuum Help Desk, ensuring complete control over information in IT Glue. Users will also have full visibility into Help Desk technicians’ activities, with detailed activity logs.
“We are excited to announce this integration where Continuum Help Desk technicians now have direct access to the same critical information the in-house technicians rely on day in and day out. What this means for our mutual partners is massive efficiency gains as they no longer have to perform double entry and can have all of their critical information centralized,” said Luis Giraldo, VP of Product at IT Glue. “As we build a tighter integration with Continuum, our goal is to further streamline and increase efficiency for our partners as we take more of the manual work out of their day.”
Continuum is offering early integration access to a select group of partners with full access expected to roll out by the end of October. For more information on the integration, you can visit the #GlueCrew on site at Continuum Navigate in the vendor pavilion or read more here: https://www.itglue.com/blog/continuum-help-desk-integration/.
About IT Glue
IT Glue is a Software-as-a-Service (SaaS) company based in Vancouver, Canada that provides a simple and secure IT documentation platform for MSPs. The solution allows MSPs to document applications, devices, passwords and other IT assets centrally and in a standardized manner, enabling critical information to be stored securely yet easily accessible by those who need it, whenever they need it. IT Glue currently has over 5,000 partners in 30 countries, serving over 60,000 users and 500,000 businesses globally. For more information, visit: https://www.itglue.com/ and connect on LinkedIn and Twitter.
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