GDPR Resources Download

IT Glue & GDPR

The EU’s new General Data Protection Regulation (known as GDPR) comes into effect on May 25, 2018. This new standard defines how businesses need to protect the privacy of EU residents and replaces the Data Protection Directive 95/46/EC. GDPR is designed to standardise the way data is processed and stored and to protect the data privacy of all EU citizens.

Security and privacy have been core components of IT Glue’s design from day one. After all, we’re protecting some of the most valuable information assets MSPs have – including administrative credentials and documentation of client environments. We are therefore pleased to announce that our systems and processes are GDPR compliant and a number of our policies have been adapted to reflect the new legislation.

The following downloadable documents outline the different elements of how IT Glue handles data, privacy and compliance with GDPR.

For further information about how IT Glue adheres to GDPR, please contact our Partner Success Team.

Partner Success
[email protected]
+44 203 769 4300

Terms of Service

Download IT Glue’s Terms of Service (last updated May 11, 2018)

The Terms of Service is the main contractual document that governs the overall relationship between IT Glue and its partners. We have amended section 10 to reflect changes to our Privacy Policy and to ensure compliance with the GDPR legislation.

Privacy Policy

Download IT Glue’s Privacy Policy for those using the website (last updated May 11, 2018)

Our updated website Privacy Policy provides information on how we capture, use, and store the data we collect whilst you are visiting our website, We have updated our processes to reflect GDPR, including our communication process which can be found in section 3 of the document.

Download IT Glue’s Privacy Policy for those using the IT Glue App (last updated May 11, 2018)

We have also reviewed and updated our Privacy Policy for the IT Glue App. As with the Website Privacy Policy, this policy details how we collect and use data within the app, our communication process, disclosure information, and how we use cookies.

Cookie Policy

View IT Glue’s Cookie Policy

We have taken steps to renew our Cookie Policy and make our website visitors aware of how we collect and use information from their visits to We have also implemented the option for users to choose whether or not they permit our use of Cookies.

Controller Processor Addendum

Download IT Glue’s Controller Processor Addendum to Terms of Service (last updated May 22, 2018)

This document discusses the respective rights and obligations of IT Glue, our partners, and their customers. It covers the roles of data controllers and processors and defines the obligations of each with respect to the IT Glue application. It also provides definitions for the legal jargon and acronyms within the document

GDPR Frequently Asked Questions

Download IT Glue’s GDPR FAQs (last updated May 22, 2018)

We have collated the pertinent questions our partners have asked with respect to GDPR and compiled them into official FAQs. The FAQs cover what GDPR is and how IT Glue has prepared for the new legislation.