TechSoft began seeking other options, which is when they came across IT Glue through an email. After investigating, they saw a high possibility that the solution could work for them. “Any information that isn’t already in there, I can put in their programmatically, and not work so hard at updating documentation.”
“IT Glue also allows me to share documentation with clients more easily, and it’s more standardized, for all of our clients. When they need to look for something, they know where to find it.”
TechSoft found far greater adoption with IT Glue. The team sat down for some ‘dinner and learns,’ and alongside their pizza, walked through the software. They explored IT Glue’s shortcuts, how it was organized, and how it hooks into ConnectWise and vice versa, alongside how automation works and how staff can create documents themselves.