BCREA’s system administrator Pedram Ataee, who has previously worked primarily in the MSP world, has seen the power of documentation in various MSPs that he worked with. Since starting at BCREA, he quickly realized that having cohesive documentation is key to streamlining the IT operations at BCREA.
At BCREA, they were using a solution called BookStack, a self-hosted Linux-based Wiki that needs to be constantly maintained and patched. Maintaining multiple word docs was not an efficient process. They were looking to consolidate all documentation including assets, SOPs, passwords, etc. in one. Since everyone was going remote, a SaaS-based solution is also needed for the ease of onboarding and offboarding.