IT Glue Blog
Empower Your Clients With MyGlue
The MSP marketplace has become increasingly competitive over the last few years. In fact, according to the IT Glue MSP Benchmark Survey, 24 percent of MSPs report competition as a major pressure point. And it's only going to get worse as more people recognize managed services as a space with healthy profits and growth, making it one of the best industries to operate in, even in a year like 2020.
Functionality vs. Security
Do you have to choose between functionality and security? I think anybody in IT will say no, but if you're ever had to argue with a client about implementing MFA, you know that the question isn't always as straightforward for people outside the IT space.
MSP Spotlight: What’s Your Greatest Achievement as an MSP?
As an MSP owner, you may find it challenging to define what success looks like. Each MSP tends to be different, whether in terms of scale, client base, objectives or financial models. That's why we reached out to MSP leaders from our community to find out what their most significant achievement has been so far.
Announcing the 2021 IT Glue Global Benchmark Survey
Yes, you read it right! We are back with another edition of our annual Global MSP Benchmark Survey. This will be the fourth edition of the report, and with your help, we hope to make it our most detailed and comprehensive report yet.
MSP Discovery Checklist
An MSP discovery checklist keeps you organized. It makes sure you don't miss out on any critical information regarding your clients' IT environments. More importantly, it saves you and your techs from last-minute scrambles.
MSP Spotlight: Industry Veterans’ Advice for Those Starting Out
Starting an MSP business and turning it into a successful venture is not an easy task. There is much that you need to learn. Unless you have worked in the MSP marketplace, it is almost impossible to figure out everything yourself. What you can do instead is to hear from people who have been there and done it. That's why we asked MSP leaders from our community what advice they would give to a new MSP starting out. Here's a compilation of what they had to say.
Announcing GlueX 2021
Are you ready to go on an Xpedition that takes you to the depths of the MSP marketplace? All from the comfort of your home? Then join us for GlueX 2021.
Comparing Document Management Software Tools
So you have recognized the need to invest in an IT documentation solution. Good call. Without one, you're operating in chaos, and chaos is a ladder down to productivity hell. Now, can we give you a little advice?
Introducing the MSP Spotlight
We've got some exciting news for you! Starting next week, we will be launching a brand-new initiative called 'MSP Spotlight,' where we turn the spotlight on you, our partners, in a series of weekly blogs.
Blog Post: Feature Release GlueConnect Universal Search
We are bringing Universal Search to GlueConnect. For those not in the know, GlueConnect is our fully secure data bridge that connects different IT Glue accounts
Firewall Documentation in IT Glue
Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.
How IT Contributes to Corporate Strategy
Talk to any business, and they will tell you that they take their IT strategy more seriously than ever before. It is no surprise, considering that everything is done on computers nowadays -- maintaining accounts, running marketing campaigns, reaching out to prospects, you name it.
Why Relationship Mapping Matters
Picture this: What if your technicians could locate every piece of information they need, right from your client’s software license data to their ISP information, without breaking a sweat? Think about what this could do for your ticket resolution speed and quality. Well, relationship mapping makes this possible.
How To Avoid Burnout at Your MSP
Have you been in situations where you can see that your MSP's efficiency is dipping, but you can't quite pinpoint what's causing it? Burnout is almost always one of the primary reasons behind such occurrences.
MSP Influencers #5: How to Mitigate the Impact of the Pandemic
In this edition, our panel will share their thoughts on what MSPs can do to mitigate the impact of an extended, pandemic-driven economy.
