You can have the best service offering of all time, but if it doesn’t solve specific problems for your clients, they’re not going to see the value in it. So before you get caught up in what value looks like to you, pay attention to what value looks like for your clients.
You may have noticed something different in the IT Glue app today, and that’s our new navigation bar. This change doesn’t affect the functionality of any of the IT Glue integrations that you currently use and love.
Introducing our new and highly-anticipated product, Network Glue. Complete with automatic network discovery, documentation, and diagramming, you’ll never have to leave a clients’ network undocumented again.
At the time of writing the status of Brexit is uncertain. While we here at IT Glue cannot force the politicians to remove this uncertainty altogether, we can provide some advice as to what the issues are going to be for you, especially in light of a no-deal Brexit.
‘Tis the season for catching flights and packing our suitcases full of sweet IT Glue swag. The #GlueCrew is gearing up for a busy spring and summer with a variety of industry events coming up, and we’d love to see you around.
So why do MSPs choose to attempt to service their customers without having any visibility into their clients’ networks? Wouldn’t the experience be so much better with full visibility? Of course it would.
How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.