IT Glue Blog
Announcing Enhanced Kaseya BMS Integration with IT Glue
At its flagship Connect IT conference, Kaseya unveiled a rich integration between its BMS software and IT Glue. If you’re using BMS, this integration is going to be a real time-saver.
The Value Conversation Part 3: What Does Value Look Like to SMBs?
You can have the best service offering of all time, but if it doesn’t solve specific problems for your clients, they’re not going to see the value in it. So before you get caught up in what value looks like to you, pay attention to what value looks like for your clients.
Introducing the New IT Glue Nav Bar
You may have noticed something different in the IT Glue app today, and that’s our new navigation bar. This change doesn’t affect the functionality of any of the IT Glue integrations that you currently use and love.
Announcing Network Glue
Introducing our new and highly-anticipated product, Network Glue. Complete with automatic network discovery, documentation, and diagramming, you’ll never have to leave a clients’ network undocumented again.
The Importance of Network Documentation
You can’t effectively manage your clients’ IT infrastructure if you don’t have access to up-to-date information on it. Yet, many MSPs are falling into this trap.
Win an All-Expenses-Paid Trip to GlueX
Would you rather spend two days in the office, doing your regular office things, OR, spend those two days in Phoenix, Arizona at the can’t-miss MSP event of the year?
The Value Conversation Part 2: How to Convince Your Clients You Add Value
It’s not enough to talk the talk, you’ve got to walk the walk. In other words, your clients don’t just want to hear about the value you add, they want to see the value you add.
The Impact of Brexit on MSPs
At the time of writing the status of Brexit is uncertain. While we here at IT Glue cannot force the politicians to remove this uncertainty altogether, we can provide some advice as to what the issues are going to be for you, especially in light of a no-deal Brexit.
The Value Conversation Part 1: How do You Add Value for Your Clients?
In order to have easier conversations with your clients and prospects, you first need to have a tough conversation with yourself. You need to understand how, precisely, you add value.
The Scourge of Stale Data
Some things never get old. Data is not one of those things. When it comes to the data you rely on to run your business, the only thing worse than no data is stale-dated data.
Where to Find IT Glue this Spring & Summer
‘Tis the season for catching flights and packing our suitcases full of sweet IT Glue swag. The #GlueCrew is gearing up for a busy spring and summer with a variety of industry events coming up, and we’d love to see you around.
Network Blind Spots: What You Don’t Know Can Hurt You
So why do MSPs choose to attempt to service their customers without having any visibility into their clients’ networks? Wouldn’t the experience be so much better with full visibility? Of course it would.
MyGlue Use Cases #4: Documentation
This may come as a shock, but one of the best use cases for MyGlue is documentation. Most small businesses (aka your clients) benefit almost as much as you do from standardized documentation.
Crush the Competition: Complete our Global MSP Benchmark Survey
IT Glue’s 2019 Global MSP Benchmark Survey is well underway. If you haven’t filled it out yet, we encourage you to do so now.
MyGlue Use Cases #3: Self-Service
How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.
