IT Glue Blog


Creating and Sharing Technical Documentation

Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.


MSP Influencers #3 – The Biggest Opportunities of 2021

We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.


MSP Influencers: How the Pandemic Has Affected the MSP Marketplace

For the majority, the most significant change they observed over the last 10 months was the forced/mass adoption of remote work and cloud. MSP expert Erick Simpson notes that "The pandemic really accelerated the move to the cloud, hardened security and increased remote workforce mobilization for businesses across all markets in a way that simply could not have occurred otherwise in such a compressed timeframe."


Essential MSP Software Tools

Whether you're just starting out, or you're re-evaluating your stack, it's important to take a step back, look at the big picture, and figure out what tools are truly essential in your MSP.  When you think holistically about your business, it's easier to make the right choices from among the many options in each category as well. 


Feature Release: MyGlue Help Center

Sometimes when you build a product, the best use cases for that product only emerge long after the product has been released into the wild. This is the case with MyGlue. We imagined that MyGlue would steal password management market share from the Post-It Note, and it has, but when we talk to MSPs now about MyGlue, they rave about its value as a collaborative tool.

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