At the time of writing the status of Brexit is uncertain. While we here at IT Glue cannot force the politicians to remove this uncertainty altogether, we can provide some advice as to what the issues are going to be for you, especially in light of a no-deal Brexit.
‘Tis the season for catching flights and packing our suitcases full of sweet IT Glue swag. The #GlueCrew is gearing up for a busy spring and summer with a variety of industry events coming up, and we’d love to see you around.
So why do MSPs choose to attempt to service their customers without having any visibility into their clients’ networks? Wouldn’t the experience be so much better with full visibility? Of course it would.
How many tickets do you receive that your clients could have solved if they had simply had access to the right information? By collaborating with your clients in MyGlue, you empower them with a certain level of self-service capabilities.
When it comes time to sit down with your clients for the quarterly business review (QBR), your documentation has everything you need in order to deliver productive, transparent, and insightful conversations that strengthen your customer relationships.
I wrote a post about archiving and retention of old documentation. In this post, I went over three main options: archive, delete and export. That's the "how". But what I didn’t cover was the "when" and the "what", so let’s talk about those questions now.
When things are going well, it can be tough to convince yourself to go through the trouble of shifting your business model. But if you’re doing a lot of break-fix, it might be time to explore a transition to managed services. Here’s why.