Documentation Blog

Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.

2022-04-14T09:22:53-07:00

Guarantee Service Consistency With IT Glue Checklists

Checklists are a core part of IT documentation since they simplify any task irrespective of size. By clearly outlining steps on how a procedure or task should be performed from start to finish, checklists enable organizations to provide consistent service across the board. Our new Checklists enhancements make it simple for IT professionals to manage repeatable processes by leveraging standardization across all organizations while giving the flexibility to customize based on organization-specific unique requirements.

2022-03-31T13:07:37-07:00

How IT Documentation Can Help With a Smooth M&A Process

Bringing together two organizations with different cultures, people and IT systems is not an easy task by any means. However, mergers and acquisitions (M&As) are inevitable in the tech industry since they help companies expand their business, enter new markets, augment their portfolio and assets, and more. Proper documentation plays a critical role in simplifying the complicated nature of M&As in both the pre- and post-acquisition phases. In this blog, we'll explore how IT documentation can help ensure a smooth merger between two organizations.

2022-04-11T04:40:39-07:00

SOP Documentation: A Guide for Writing Standard Operating Procedures

The key difference between a successful organization and a not-so-successful one could lie in the way they document and share their organizational knowledge. When documenting your existing procedures, you need to make sure your team members are all on the same page in order to bring consistency to your processes and meet all critical dependencies. This is where SOP documentation can play a vital role in the success of an organization. In this blog, we'll explore the significance of SOPs and how they can be used to overcome business obstacles.

2022-03-21T13:37:54-07:00

Delegate Your Administrative Tasks With MyGlue Custom Role

Delegate MyGlue admin tasks to trusted technicians and spend more time nurturing client relationships Over the years, MyGlue has evolved from a mere password vault to a full-fledged collaboration management solution. This was made possible through an array of new features and enhancements that we periodically added to MyGlue. As part of our continuous innovation efforts to always improve our products, we are excited to announce custom roles for MyGlue.

2022-03-21T13:32:06-07:00

How to Prevent Knowledge Loss Caused by the Great Resignation

The Great Resignation is expected to continue for the better part of 2022, and it has already affected businesses in many ways. From low productivity to poor morale, the impact is quite severe. However, nothing is more serious than the knowledge loss that resulted from it. In this blog, we'll explore the impact of knowledge loss from an IT perspective and how you can overcome it with smart documentation.

2022-03-21T13:31:51-07:00

IT Asset Tracking: Streamline Your Asset Information to Make Smart Decisions

The volume of IT assets owned by businesses is higher than ever before. When you also factor in the complexity of managing mobile devices, cloud-based solutions, software licenses and more, and the fact that IT assets are increasingly spread across different locations in this new age of remote and hybrid work, it's no wonder businesses all over the world have witnessed asignificant rise in security risks. However, there is a way to meet this challenge head-on. IT asset tracking can help you better manage your technology assets and ensure better efficiency and security. Manually documenting all your IT assets in today’s highly digitized world is a cumbersome, time-consuming and error-prone task. You can overcome these limitations with an IT asset tracking solution that actively monitors and automates all aspects of asset management. Let’s explore the different aspects of IT asset tracking and how it boosts security, enhances efficiency and eliminates waste in your organization.

2022-03-08T08:19:30-08:00

Identity and Access Management: Take Control of Your User Access With IAM

Security threats are constantly evolving in today’s IT world. In times like this, providing the right level of access to all users is not an easy task,with organizations dealing with this issue almost every day. Also, new threats pop up every day with workforces scattered across numerous locations. To mitigate security threats and boost operational efficiency, organizations need to incorporate solutions that can control user access to critical information. This can be achieved with an identity and access management system. The 2021 Data Breach Investigations Report by Verizon estimated that 85% of all data breaches involved a human element. Without the right controls in place, organizations cannot track which internal users have access to its resources. In this blog, we'll explore the different aspects of identity and access management and how you can maximize security within your organization.

2022-03-03T11:19:32-08:00

Ensuring Data Integrity: Auto-Sync Microsoft 365 Contacts From IT Glue to BMS

The MSP industry is in its "Big Data" era. Huge volumes of data are being generated every day that need to be accessed regularly to enable timely decision making. That's why data integrity is absolutely crucial. To maintain this integrity, you must ensure the accuracy, completeness and consistency of data across all your key tools on a day-to-day basis. Most importantly, however, you should be able to see the same data regardless of whether you are working in your PSA or IT documentation system. With our latest update, your Microsoft Office 365 contacts in IT Glue can be automatically pushed and synced into BMS. Let’s explore its advantages in detail.

2022-02-17T11:25:44-08:00

Confluence Alternatives: Top 10 Solutions for Team Collaboration

Ever since the onset of the pandemic, collaboration has become the new buzzword in the corporate world. Storing and sharing knowledge efficiently throughout an organization has become the need of the hour. There are multiple versatile tools available online to help you with collaboration management, and Confluence is one of them. In today’s digital world, the business needs of organizations are constantly evolving, and they vary significantly from one to another. There is an alternative to every software tool, and Confluence is no exception. In this blog, we'll explore different Confluence alternatives available for collaboration management and how they fit the bill when it comes to matching your unique requirements.

2022-03-03T11:36:27-08:00

IT Glue Product Update – 2022 Q1

If the pandemic has taught us anything in the last two years, it is the need to be proactive and tackle new challenges as they come along. The year 2021 taught us many great lessons, most of which stressed the importance of upgrading our processes and toolboxes to manage all kinds of unknown threats and issues. At IT Glue, we are committed to bringing our users new features and updates based on market trends and customer feedback. When it comes to innovative, secure and reliable documentation solutions, we’ve got your back. Let’s check out some of the key IT Glue feature releases and enhancements we made in 2021 that can help you kickstart 2022 with a bang.

2022-02-08T08:04:15-08:00

Feature Release: Network Glue Unmatched Device Notification and Switch Port Enhancement

Network Glue has evolved into more than just a network diagramming solution. It can help you gain comprehensive visibility into your network with features like automatic discovery, documentation, diagramming and more. IT Glue can ensure secure and quickly accessible documentation, and Network Glue can automate all your network information. Having Network Glue data automated right into IT Glue will enhance your ability to centralize the network information you need to do your work efficiently. In this blog, we’ll explore some Network Glue feature updates that can make network documentation simpler and more efficient.

2022-02-02T09:04:51-08:00

CMDB: All About Configuration Management in Your IT Environment

The need for information to be streamlined is extremely high — now more than ever. This can be attributed to the increasing complexity of IT infrastructures in this new digital age. Having a proper library framework in your IT infrastructure provides better visibility into organizational assets and helps make timely decisions. A configuration management database, or CMDB, is a critical component of the IT infrastructure framework. In this blog, we'll explore the different aspects of CMDB and how it ensures effective knowledge management.

2022-01-27T13:17:19-08:00

SharePoint Alternatives: 10 Tools for Effective Collaboration and Document Management

As a web-based collaborative platform, Microsoft SharePoint has become one of the go-to tools when it comes to storing, organizing, sharing, viewing and accessing information from any device close to you. It is a versatile solution that even lets users create websites to share information and collaborate with their team members. Despite all these great features, it isn't without its limitations. After all, there is no such thing as a one-size-fits-all solution. From pricing to features to functionalities, people are always on the lookout for an alternative tool that suits their needs. The same holds true for SharePoint as well. In this blog, we'll shed some light on some of the SharePoint alternatives in the market to help you figure out which one best suits your unique requirements.

2022-02-15T09:53:41-08:00

Feature Release: IT Glue Vault for Quick Notes

At IT Glue, we are constantly looking to further fortify your sensitive information and knowledge to keep up the fight against modern threats. With that in mind, we are excited to add Quick Notes as an additional asset type on top of passwords to be part of IT Glue Vault. The Quick Notes functionality in IT Glue provides MSPs with the facility to document notes about contacts, relationship information, common issues, non-standard setups, general customer history, financial information and more. Check out our blog to know more.

2022-01-06T09:35:21-08:00

Kaseya BMS Ticketing Inside IT Glue – New Updates

The ticketing integration for Kaseya BMS in IT Glue allows users to see all their existing tickets from BMS directly in the IT Glue window without ever having to switch between the two platforms. Quickly looking at relevant information stored in IT Glue to resolve a BMS ticket in that same window is a significant timesaver for IT technicians and help desk specialists. We have made this feature even more helpful based on our users’ feedback. Let’s explore the new updates that have been made to this integration and how it boosts your overall efficiency.

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