Documentation Blog

Stay in the know on IT Glue’s feature releases, industry news, and expert advice for IT service providers on how you can grow and optimize your business.


Consequences of Non-Compliance

Considering the impact of non-adherence, it would be wise to take it seriously and implement the required measures. Here is a summary of the consequences you are likely to face due to non-compliance.


Smart Documentation: Benefits and Best Practices

Documentation is the process of keeping an electronic record of all external and internal work-related procedures, details and information so that it can be consulted and referenced by anybody at any time. By implementing a robust IT documentation culture at the workplace, companies can streamline their operations, complete more tasks in less time and reduce workplace stress caused by heavy workloads. The use of smart documentation even in remote or hybrid work environments helps IT technicians feel more resourceful and inclusive, which keeps their stress levels and anxiety low and keeps them motivated.


Top Challenges for Remote Employee Onboarding

The COVID-19 pandemic affected individuals and companies across the globe in one way or another. In just a few months, it changed the way people went about their day-to-day routines and how companies functioned. Most organizations had to adopt the remote work model just to stay operational, remote work comes with its own set of challenges. One of the primary concerns that companies have about distributed workforces is onboarding. This blog will discuss how remote work is negatively impacting onboarding and why structured onboarding is essential.


Common Factors Affecting Mental Well-Being at the Workplace

We spend a significant portion of our waking hours at our workplace and addressing the psychological needs of the workforce is critical to all organizations. IT workers face mental stress every day as their work has become more complex since the pandemic forced organizations to switch to remote/hybrid work environments. In this blog, we'll explore the different workplace stressors and how you can take effective measures to overcome them.


Mitigating Ransomware Attack Risks

Ransomware is one of the worst nightmares for MSPs and IT teams everywhere. The impact of a ransomware attack is instant and the recovery period can be incredibly difficult if you are not adequately prepared. If recent events are any indication, it is not a matter of if, but rather when, a ransomware attack will happen. Let’s discuss some of the strategies that can help you get back on track should you experience an unavoidable breach.


Mental Health Guide for IT Professionals

When not at optimum health, our bodies show signs in the form of pain or discomfort that more often than not spur us into taking remedial action. However, when it comes to the mental side of things, we often tend to ignore the signs of an unhealthy mind. Fatigue, sleeplessness, anxiety, absenteeism and stress are some common signs of mental unrest. Mentally healthy individuals are often motivated, productive and better able to cope with life and work-related stress. However, those with poor mental health have a difficult time performing even simple, day-to-day tasks.


Employee On/Offboarding: Bridging the Department Gap with Documentation

Onboarding and offboarding are, in essence, two sides of the same coin. While onboarding focuses on smoothly integrating new hires into the company, offboarding ensures a stress-free exit. While both functions play a critical role in the seamless operation of an organization, the important question is — who really owns the onboarding/offboarding process in a company? Well, the right answer is, everyone.


Have a Worry-Free Summer with Smart Documentation

In this digital age, how you manage your information could directly impact your growth and profitability. IT teams and MSPs often struggle with inefficient documentation processes, where they have to manually sift through paperwork to manage information. Considering the rate at which technology is evolving today, this is no longer a viable option. Automated documentation or smart IT documentation is the way forward.


Compliance: Data Privacy Best Practices

We’ve put together a list of data privacy best practices that can ensure strong data protection for all your critical data. Make sure you follow them all to incorporate your compliance program the right way. 


Feature Release: ServiceNow Integration With IT Glue

The latest addition to our list of 45+ integrations is the ServiceNow integration. This can help you centralize and automate IT information from ServiceNow ITSM. You can also link to your passwords, Knowledge Base and more in IT Glue to have everything at your fingertips.


Summer Treat Wave 2021

Summer Treat Wave 2021 is here and IT pros are going gaga over it. So much so that we’re sponsoring a special summer sweepstake that’s 22 days long. That's almost a full month of giveaways. Sign up now!

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