Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.
We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.
For the majority, the most significant change they observed over the last 10 months was the forced/mass adoption of remote work and cloud. MSP expert Erick Simpson notes that "The pandemic really accelerated the move to the cloud, hardened security and increased remote workforce mobilization for businesses across all markets in a way that simply could not have occurred otherwise in such a compressed timeframe."
The answer to the question of "why gamification?", and it's because you need to get a certain level of documentation mastery to sustain that mastery, and gamification is one of the most effective techniques to get you there.
How are you managing your IT assets today? Are you using spreadsheets? Passwords on Post-It notes? Do you just sort of keep it all in your head? There's a better way. Let's talk about how to manage IT assets like the pros.
Documenting hardware is pretty straightforward, at least if you're using IT Glue, integrated with your RMM. Add a little Network Glue, some other plug and play integrations, and voilá, you've got your basic hardware documented. But what about software?
Whether you're just starting out, or you're re-evaluating your stack, it's important to take a step back, look at the big picture, and figure out what tools are truly essential in your MSP. When you think holistically about your business, it's easier to make the right choices from among the many options in each category as well.
Sometimes when you build a product, the best use cases for that product only emerge long after the product has been released into the wild. This is the case with MyGlue. We imagined that MyGlue would steal password management market share from the Post-It Note, and it has, but when we talk to MSPs now about MyGlue, they rave about its value as a collaborative tool.