We are super thrilled to announce that we have confirmed the headline speakers for GlueX 2021. With this year’s edition promising to be a "one-of-a-kind Xpedition into the MSP industry," we’ve roped in two world-renowned explorers to take the lead.
Based on our interactions with our partners, we have put together a list of proven IT documentation naming convention practices that you can implement straight away. These are primarily focused on key differences and similarities found in your daily operations/projects.
The evolution of managed services never stopped. This wasn't an industry that went from break-fix and VAR to MSP and then stagnated. Not with sustained double-digit growth and a rapidly transforming technological environment. If anything, the past year has increased the pace of innovation within the managed services space.
Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?
You understand the value of documentation. That’s why you’re reading this. You know that documenting assets and processes is an important step towards building a more efficient, scalable business. But you also know that documentation is like anything else -- the better it is, the more useful it is. The good news is that creating excellent documentation is easy. We've already discussed writing great process documents. Now we’re going to talk about creating great process diagrams.
Let’s say you’ve got your documentation system in place. Something really good, like IT Glue™. You’ve synced your PSA. You’re working on building a documentation culture in your team. You’re living the good life on the road to documentation zen.
All is going well until you notice a pothole. Then another. And you realize that you’re documenting processes, but some of them don’t make sense except to the person who wrote them. Don’t worry. This can be fixed. There’s a process to documenting processes.
Organizations don’t always respond to changes in the same way. Just because a fellow MSP managed to seamlessly build a documentation culture doesn’t necessarily mean you will be able to as well. What matters, however, is that you don’t drop the plan altogether at the first sign of resistance. After all, no one ever succeeded at anything by throwing in the towel when the going got tough.
Building a productive documentation culture requires more than just warm, fuzzy vibes. It also requires cold, hard numbers. While everyone on your team may be aware that IT Glue can improve efficiency, at least in theory, to get continued buy-in from your staff and management you need to show that documentation has a positive impact on your business.
Setting up great documentation is like cleaning your room - unless you take the time to regularly keep it clean, well, it just gets more and more messy over time. Here are some ways you can maintain all that beautiful IT documentation.
When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.
We get a lot of questions on how to best organize your IT documentation. Our founder and former CEO Chris Day wrote this blog post early in the life of IT Glue (circa 2014) to share his insight regarding best practices for MSPs and IT service providers. This post has remained one of our most popular, not just all-time but on a month-to-month basis, because it provides a fantastic starting point for organizing your information.
Whether it is having your SOPs documented, building out relationships between assets or making it easier to locate relevant information, effective documentation can improve your techs' productivity in multiple ways.
If you are considering getting IT Glue, there's a good chance you already know quite a bit about us by now. Most of what you know would have come through our content — eBooks, product videos and webinars. We'd even wager that you're probably a bit tired of hearing us wax lyrical about the product by now because, of course, we're a bit biased.