Posts aimed at the tech or junior tech persona
Whether it is having your SOPs documented, building out relationships between assets or making it easier to locate relevant information, effective documentation can improve your techs' productivity in multiple ways.
Do you have to choose between functionality and security? I think anybody in IT will say no, but if you're ever had to argue with a client about implementing MFA, you know that the question isn't always as straightforward for people outside the IT space.
Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.
Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.
We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.
In the March edition of IT Glue Under the Hood we talk about the wide release of the Vault, the host-proof hosting feature for IT Glue and MyGlue.
This highly anticipated feature gives your organization added assurance that highly sensitive passwords won’t get into the wrong hands.
A simple yet effective solution for organizing passwords within IT Glue.
You may have noticed something different in the IT Glue app today, and that’s our new navigation bar. This change doesn’t affect the functionality of any of the IT Glue integrations that you currently use and love.