Tag: Tech

Using KPIs to Help You Grow | IT Glue
March 01, 2021

Using KPIs to Help You Grow

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Whether it is having your SOPs documented, building out relationships between assets or making it easier to locate relevant information, effective documentation can improve your techs’ productivity in multiple ways.

Functionality vs. Security | IT Glue
February 19, 2021

Functionality vs. Security

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Do you have to choose between functionality and security? I think anybody in IT will say no, but if you’re ever had to argue with a client about implementing MFA, you know that the question isn’t always as straightforward for people outside the IT space.

Firewall Documentation in IT Glue | IT Glue
January 20, 2021

Firewall Documentation in IT Glue

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Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.

Creating and Sharing Technical Documentation | IT Glue
December 08, 2020

Creating and Sharing Technical Documentation

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Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.

MSP Influencers #3 - The Biggest Opportunities of 2021 | IT Glue
December 07, 2020

MSP Influencers #3 – The Biggest Opportunities of 2021

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We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.

Under the Hood March 2020
March 02, 2020

IT Glue Under the Hood – March 2020

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In the March edition of IT Glue Under the Hood we talk about the wide release of the Vault, the host-proof hosting feature for IT Glue and MyGlue.

Vault Wide Release
February 18, 2020

Wide Release: Vault

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This highly anticipated feature gives your organization added assurance that highly sensitive passwords won’t get into the wrong hands.

Feature Release Password Folders | IT Glue
September 16, 2019

Feature Release: Password Folders

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A simple yet effective solution for organizing passwords within IT Glue.

Introducing the New IT Glue Nav Bar
May 06, 2019

Introducing the New IT Glue Nav Bar

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You may have noticed something different in the IT Glue app today, and that’s our new navigation bar. This change doesn’t affect the functionality of any of the IT Glue integrations that you currently use and love.

Tidying Up Your Documentation with IT Glue
February 19, 2019

Tidying Up Your Documentation with IT Glue

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While Tidying Up With Marie Kondo has lead many to head straight to cleaning out their closets, it might be time that you went through your documentation.