Posts aimed at the tech or junior tech persona

Firewall Documentation in IT Glue

2022-07-31T12:50:40-07:00January 20th, 2021|Documentation Best Practices, MSP Insights|

Firewalls are complex tools. They play multiple roles and are connected to several devices. A client may even employ a combination of different firewalls. Therefore, documenting them may seem like a daunting task because of the sheer size of critical information that needs to be recorded. Due to this, technicians may be unsure of where or how to even start.

Creating and Sharing Technical Documentation

2022-07-31T12:50:41-07:00December 8th, 2020|Documentation Best Practices|

Consider two scenarios: one where you have all the information you need to operate a piece of technology or answer a client question, and another where you have to collect that information manually from multiple sources. Obviously, the former is preferable since it allows you to get started and navigate around roadblocks without wasting any time. What you need is a robust technical documentation software.

MSP Influencers #3 – The Biggest Opportunities of 2021

2022-07-31T12:50:41-07:00December 7th, 2020|MSP Insights|

We know that a lot of MSPs were able to thrive in 2020, which means that a lot of you will be thriving in 2021 as well. But to thrive, it helps to get a sense of what areas you need to focus your time and energy on. So we asked our MSP influencers their thoughts on the biggest opportunities of 2021 for managed service providers.

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