Due to the rising dependence on technology in the business world, IT tickets are getting more complex every day. Also, the sheer volume of tickets has increased manifold in recent years. To help you navigate through these tough times, we have made ticketing simpler for you.
Delegate MyGlue admin tasks to trusted technicians and spend more time nurturing client relationships Over the years, MyGlue has evolved from a mere password vault to a full-fledged collaboration management solution. This was made possible through an array of new features and enhancements that we periodically added to MyGlue. As part of our continuous innovation efforts to always improve our products, we are excited to announce custom roles for MyGlue.
If the pandemic has taught us anything in the last two years, it is the need to be proactive and tackle new challenges as they come along. The year 2021 taught us many great lessons, most of which stressed the importance of upgrading our processes and toolboxes to manage all kinds of unknown threats and issues. At IT Glue, we are committed to bringing our users new features and updates based on market trends and customer feedback. When it comes to innovative, secure and reliable documentation solutions, we’ve got your back. Let’s check out some of the key IT Glue feature releases and enhancements we made in 2021 that can help you kickstart 2022 with a bang.
At IT Glue, we are constantly looking to further fortify your sensitive information and knowledge to keep up the fight against modern threats. With that in mind, we are excited to add Quick Notes as an additional asset type on top of passwords to be part of IT Glue Vault. The Quick Notes functionality in IT Glue provides MSPs with the facility to document notes about contacts, relationship information, common issues, non-standard setups, general customer history, financial information and more. Check out our blog to know more.
If you missed our Q3 product update and want to check out what our product and engineering team has been up to, here's a list of some of our recent releases. These are aimed at driving additional operational efficiency across your business by making knowledge acquisition and process execution a simple, secure and structured experience.
The latest addition to our list of 45+ integrations is the ServiceNow integration. This can help you centralize and automate IT information from ServiceNow ITSM. You can also link to your passwords, Knowledge Base and more in IT Glue to have everything at your fingertips.
MSPs and disparate tools do not go hand in hand. Thanks to our latest integration, all ticketing functions technicians can do within BMS can now be done within IT Glue. That's right, view, edit, resolve, and update tickets directly in IT Glue.
We bring you the “Automated Recurring Account Export” feature, which ensures you have an up-to-date backup of your IT Glue data if and when the main application goes offline.
As part of our development efforts, we’ve built some new security, collaboration and self-service features into the MyGlue roadmap. Here’s a glimpse of our latest additions and how you can get the most out of them.