Posts aimed at the CEO/CTO/Owner persona
Software asset management refers to all the processes involved in ensuring the optimal use of software assets within an organization. Learn why it's important.
The evolution of managed services never stopped. This wasn't an industry that went from break-fix and VAR to MSP and then stagnated. Not with sustained double-digit growth and a rapidly transforming technological environment. If anything, the past year has increased the pace of innovation within the managed services space.
Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?
When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.
We get a lot of questions on how to best organize your IT documentation. Our founder and former CEO Chris Day wrote this blog post early in the life of IT Glue (circa 2014) to share his insight regarding best practices for MSPs and IT service providers. This post has remained one of our most popular, not just all-time but on a month-to-month basis, because it provides a fantastic starting point for organizing your information.
Yes, you read it right! We are back with another edition of our annual Global MSP Benchmark Survey. This will be the fourth edition of the report, and with your help, we hope to make it our most detailed and comprehensive report yet.
We are bringing Universal Search to GlueConnect. For those not in the know, GlueConnect is our fully secure data bridge that connects different IT Glue accounts
Talk to any business, and they will tell you that they take their IT strategy more seriously than ever before. It is no surprise, considering that everything is done on computers nowadays -- maintaining accounts, running marketing campaigns, reaching out to prospects, you name it.
Have you been in situations where you can see that your MSP's efficiency is dipping, but you can't quite pinpoint what's causing it? Burnout is almost always one of the primary reasons behind such occurrences.