Posts aimed at the CEO/CTO/Owner persona

Boost MSP Productivity With Active Directory Security Groups Sync

2022-07-31T12:50:39-07:00March 16th, 2021|Network Glue|

Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?

MSP Information Hierarchy

2019-03-01T14:27:56-08:00March 1st, 2021|Documentation Best Practices, MSP Insights|

We get a lot of questions on how to best organize your IT documentation. Our founder and former CEO Chris Day wrote this blog post early in the life of IT Glue (circa 2014) to share his insight regarding best practices for MSPs and IT service providers. This post has remained one of our most popular, not just all-time but on a month-to-month basis, because it provides a fantastic starting point for organizing your information.

How IT Contributes to Corporate Strategy

2022-07-31T12:50:40-07:00January 12th, 2021|MSP Insights|

Talk to any business, and they will tell you that they take their IT strategy more seriously than ever before. It is no surprise, considering that everything is done on computers nowadays -- maintaining accounts, running marketing campaigns, reaching out to prospects, you name it. 

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