Tag: CXO

MSP vs vCIO: What's the Difference and Why does it Matter? | IT Glue
March 17, 2021

MSP vs vCIO: What’s the Difference and Why does it Matter?

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The evolution of managed services never stopped. This wasn’t an industry that went from break-fix and VAR to MSP and then stagnated. Not with sustained double-digit growth and a rapidly transforming technological environment. If anything, the past year has increased the pace of innovation within the managed services space.

Boost MSP Productivity With Active Directory Security Groups Sync | IT Glue
March 16, 2021

Boost MSP Productivity With Active Directory Security Groups Sync

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Today, when a ticket comes in concerning Active Directory permissions held by a specific user, your technician will have to log in and navigate through the Active Directory server to get that information. Now, learning keyboard shortcuts and some rapid navigation might be an okay solution, but wouldn’t it be more efficient to get all the information from one place?

What Documentation Should you Store in IT Glue? | IT Glue
March 02, 2021

What Documentation Should you Store in IT Glue?

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When you’re trying to optimize your IT Glue™ experience, you might be wondering what documents you should store in IT Glue. The short answer is all of them, but of course it’s never quite that simple. So we’ve put together a handy primer to help you prioritize what you’ll document.

MSP Information Hierarchy | IT Glue
March 01, 2021

MSP Information Hierarchy

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We get a lot of questions on how to best organize your IT documentation. Our founder and former CEO Chris Day wrote this blog post early in the life of IT Glue (circa 2014) to share his insight regarding best practices for MSPs and IT service providers. This post has remained one of our most popular, not just all-time but on a month-to-month basis, because it provides a fantastic starting point for organizing your information.

Announcing the 2021 IT Glue Global Benchmark Survey | IT Glue
February 07, 2021

Announcing the 2021 IT Glue Global Benchmark Survey

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Yes, you read it right! We are back with another edition of our annual Global MSP Benchmark Survey. This will be the fourth edition of the report, and with your help, we hope to make it our most detailed and comprehensive report yet.

Feature Release GlueConnect Universal Search | IT Glue
January 25, 2021

Feature Release GlueConnect Universal Search

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We are bringing Universal Search to GlueConnect. For those not in the know, GlueConnect is our fully secure data bridge that connects different IT Glue accounts

How IT Contributes to Corporate Strategy | IT Glue
January 12, 2021

How IT Contributes to Corporate Strategy

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Talk to any business, and they will tell you that they take their IT strategy more seriously than ever before. It is no surprise, considering that everything is done on computers nowadays — maintaining accounts, running marketing campaigns, reaching out to prospects, you name it. 

How To Avoid Burnout at Your MSP | IT Glue
December 22, 2020

How To Avoid Burnout at Your MSP

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Have you been in situations where you can see that your MSP’s efficiency is dipping, but you can’t quite pinpoint what’s causing it? Burnout is almost always one of the primary reasons behind such occurrences. 

MSP Influencers #5: How to Mitigate the Impact of the Pandemic | IT Glue
December 17, 2020

MSP Influencers #5: How to Mitigate the Impact of the Pandemic

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In this edition, our panel will share their thoughts on what MSPs can do to mitigate the impact of an extended, pandemic-driven economy.

MSP Influencers #4 - The Biggest Challenges of 2021 | IT Glue
December 10, 2020

MSP Influencers #4 – The Biggest Challenges of 2021

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We’re back with the next instalment of our MSP Influencers series. In the last edition, our focus was on the biggest opportunities that 2021 will present to the MSP market. This week, we will look at the other side of the coin as our experts weigh in on the major challenges that MSPs will be up against in 2021.