One of the most important managerial hires an MSP can make is the Service Desk Manager. For a lot of MSPs, this is the first manager hired, due to the importance of the position. Your desk is a critical part part of your business, and you need it running smoothly so you can focus on other things, like growth. That means you need to nail this hire.

Some firms hire externally; others develop internal candidates. But whatever approach you are looking at, hiring a good service desk manager requires a clear, process-driven approach in order to find and recruit the best person for the job. If catastrophe hits your best client, you want someone in charge whom you can trust.

Our latest e-book is packed with helpful tips on finding and hiring the right Service Desk Manager for your MSP.

Download e-book now!


IT Glue allows for efficient storage and retrieval of all the documentation you need to help your MSP run better. By integrating PSA and RMM data, we can help increase your efficiency upwards of 20%, and reducing onboarding times by even more. Eliminating wasted time from your business, IT Glue gives you more time to focus on what matters, like growing your business. This is what we call Freeing Minds™.