How MSPs Can Handle After-Hours Support

By |2022-07-31T12:50:39-07:00March 24th, 2021|Customer Support, MSP Insights|

MSP after-hours support is something that we all like to keep to a minimum. However, when your top clients reach out to you in the middle of the night with a major crisis, you have no choice but to respond. Businesses and MSPs may stick to regular business hours but cybercriminals don’t. Hackers might even target your client’s business after work hours since they know the networks are not closely monitored during that time.